Before the arrival of value-based care, the consistent scheduling of follow-up appointments in primary care varied widely. In many scenarios, physician concern for co-pay affordability left the responsibility with the patient.

Observed Challenges

• Long list of patients at end of year with many care gaps
• Uncontrolled diabetes and hypertension patients not seen regularly
• Increased hospital and emergency room utilization
• Lack of standardized follow-up workflows

Once the importance of consistent follow-up scheduling was established, Aventis’s analytics revealed that nearly 30% of patients were leaving primary care clinics without a follow-up appointment scheduled.

Many physicians relied on patients to stop at the front office on their way out. With long lines and inconsistent staff workflows, follow-up compliance suffered.

By enabling physicians to schedule follow-up appointments directly during the patient visit, clinics saw significant improvements in patient compliance, outcomes, and overall satisfaction.

Clinics adopting this approach achieved up to a 75% improvement in scheduled follow-ups compared to baseline levels of 30%.

Success in value-based care requires innovative workflows. This blog highlights one such approach that delivered measurable results.